http://www.chriskenton.com/2008/12/countrywides-concept-of-customer-service.html Marketing AND Technology AND Society Mon, 16 Aug 2010 19:29:01 -0400 http://wordpress.org/?v=2.8 hourly 1 http://www.chriskenton.com/2008/12/countrywides-concept-of-customer-service.html/comment-page-1#comment-1318 Fred Mon, 13 Apr 2009 07:02:54 +0000 http://www.chriskenton.com/?p=503#comment-1318 There should be a law that required every companies to provide "press 1 if you want to talk to a live person" and skip all the craps. I called Countrywide about loan modification, once I finally got thru the bullshit and got to a live person, the clerk did not offer me any good solutions. Every solutions seemed to help them and not me. So I asked to speak to the supervisor. I was being professional and calm. After asking her for about 5-6 time for the supervisor, she finally put me on hold and pretended to go get the supervisor. I know she just sat at the desk propably bitching about me to her co-worker. Then she got back on the phone saying the supervisor could not come to the phone at this time. She started to go over my financial hardship situation and added all the numbers together. At first she added all my incomes and expenses and said my budget left me with no money to qualify for the modification. But then I realized she added them wrong, we added them the second time and now I have about $1000 left to cover other montly expenses. Now she said I don't qualify because it shows I have money left. I guess they don't expect me to eat, feed my family, pay utility bills, etc. So I asked her what number do I have to be at to qualify, she did not answer. So what was all add this minus that for? Just to waste my f****** time. Now I'm piss and had to hang up because I was talking to a wall. I would not be surprise if one day I see on the news that someone go postal at Countrywide. I'm sure me and many thousands other would understand how that person felt about Countrywide so called "customer service". Fred There should be a law that required every companies to provide “press 1 if you want to talk to a live person” and skip all the craps. I called Countrywide about loan modification, once I finally got thru the bullshit and got to a live person, the clerk did not offer me any good solutions. Every solutions seemed to help them and not me. So I asked to speak to the supervisor. I was being professional and calm. After asking her for about 5-6 time for the supervisor, she finally put me on hold and pretended to go get the supervisor. I know she just sat at the desk propably bitching about me to her co-worker. Then she got back on the phone saying the supervisor could not come to the phone at this time. She started to go over my financial hardship situation and added all the numbers together. At first she added all my incomes and expenses and said my budget left me with no money to qualify for the modification. But then I realized she added them wrong, we added them the second time and now I have about $1000 left to cover other montly expenses. Now she said I don’t qualify because it shows I have money left. I guess they don’t expect me to eat, feed my family, pay utility bills, etc. So I asked her what number do I have to be at to qualify, she did not answer. So what was all add this minus that for? Just to waste my f****** time. Now I’m piss and had to hang up because I was talking to a wall. I would not be surprise if one day I see on the news that someone go postal at Countrywide. I’m sure me and many thousands other would understand how that person felt about Countrywide so called “customer service”. Fred

]]> http://www.chriskenton.com/2008/12/countrywides-concept-of-customer-service.html/comment-page-1#comment-1253 Scott Fri, 02 Jan 2009 20:25:19 +0000 http://www.chriskenton.com/?p=503#comment-1253 Welcome to the club!!! I have another similar story with much more in it. It only took me three months and almost four solid hours on the phone to get most of the offers available to me. I did find one person that actually helped me get most of their problem (Credit Bureau Monitoring Vendor) resolved. I also looked, just now, to find that name and # for that nice person, but to no avail, SORRY!!Good Luck!! Scott. Welcome to the club!!! I have another similar story with much more in it. It only took me three months and almost four solid hours on the phone to get most of the offers available to me. I did find one person that actually helped me get most of their problem (Credit Bureau Monitoring Vendor) resolved. I also looked, just now, to find that name and # for that nice person, but to no avail, SORRY!!Good Luck!! Scott.

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